Policies

  1. GENERAL TERMS.
    1. The Jeweler will provide jewelry services for a custom design jewelry piece (the Jewelry) for Client. 
    2. Client agrees to pay Jeweler a non-refundable deposit ($150) to begin the design process.  This deposit will be applied towards the full price of the Jewelry.  
    3. The Jeweler will provide initial designs along with a full price quote via email. This quote will be valid for fourteen (14) days as metal prices may vary.  The Client will have the opportunity to offer feedback during the initial consultation and the Jeweler may provide up to two (2) revisions. 
    4. Within fourteen (14) days Client will approve of the final design, time of delivery, and payment schedule in writing via email. 
    5. Should Client decline to proceed with the Jewelry, the non-refundable deposit may be applied towards another product or service.
  2. PAYMENT TERMS.
    1. Once the final quote has been accepted, fifty percent (50%) of remaining payment will be due as the first installment.  Sales and other taxes may be included. 
    2. Client acknowledges that rush fees may be applied under certain circumstances. 
    3. Client agrees to make all payments according to the payment schedule as outlined via email or otherwise in writing. Even if the process is delayed due to non-communication or lack of Client feedback, Client agrees to make all payments on time. 
    4. Final payment is due no more than six (6) weeks after the first installment has been made.  If final payment is not made on time, the Jeweler reserves the right to stop work on the Jewelry and it will not be completed or delivered until payment is made in full. 
    5. Client acknowledges custom design jewelry is unique and Your Jewelry may appear differently than expected. No refunds or returns are permitted on custom jewelry pieces.